Our Commitment
Our 6 Core Principles for Responsible Gaming
KingPalace believes gaming is a form of entertainment, not a source of income. Your well-being always comes first.
Budget Limit
You can set your own daily, weekly, or monthly spending limit in BDT. Once you reach your limit, our system will automatically notify you.
Session Time Controls
Set your own daily gaming time. You'll receive a reminder when your limit is reached, and your session can automatically end if needed.
Breaks & Cooling-Off
Take a break whenever you need one – from 24 hours up to 6 months. Your account will be completely inaccessible during this period.
Self-Exclusion Feature
You can opt for long-term Self-Exclusion at any time – your account can be fully deactivated from 6 months up to 5 years.
Gaming History Review
View your full gaming history, bets, and win/loss stats. Understand your patterns and make informed decisions.
24/7 Support Center
Whatever the issue, our Bangla-speaking support team is always here for you. A team of counselors specially trained in gaming-related concerns is ready to help.
Keep in Mind: Gaming at KingPalace is purely for entertainment. Never treat it as a guaranteed way to earn money. Only play with what you can afford to lose.
1 What Responsible Gaming Means
Responsible gaming means enjoying gaming in a way that keeps it a positive form of entertainment in your life — without negatively affecting your family, work, or financial situation.
Responsible gaming at KingPalace is built on three core principles. First, gaming is entertainment only — not a source of income or a way to solve problems. Second, always play within your means. Third, asking for help when things get difficult is a sign of strength, not weakness.
Practising responsible gaming means you can keep enjoying entertainment for the long term while staying on top of the other important areas of your life.
- See gaming as entertainment, not an obligation.
- Set a budget and a time limit before every session.
- Never chase your losses.
- Play in a good mood and at your own pace – never under pressure.
- Make spending time with family and friends a priority.
Important: Avoid gaming when you are under the influence of alcohol or substances, or when you are feeling stressed or emotionally low.
2 Set Limits — Stay in Control
Setting limits is the most effective way to game responsibly. At KingPalace, you're in full control – any limits you set take effect immediately.
Daily Limit
Set a daily limit on how much BDT you want to wager.
Weekly Limit
Keep a safe weekly limit on the total amount you bet.
Monthly Limit
Set aside a small portion of your monthly budget for gaming.
Time Limit
Choose a clear daily limit for how long you play — on your own terms.
Lowering your limit takes effect immediately, but increasing it will require a cooling-off period — this is in place for your own protection.
Log In to Your Account
Log in to your KingPalace account and go to the "Settings" section.
Open the "Responsible Gaming" Tab
Go to Settings and select the "Responsible Gaming" option.
Choose a Limit Type
Choose daily, weekly, or monthly – whichever type of limit works best for you.
Set an Amount
Set a realistic limit that reflects what you can actually afford.
Confirm
Save your limit. Changes take effect immediately.
3 Recognize the Warning Signs
Problem gaming rarely happens overnight. If you notice any of the signs below, take action early. Recognizing them isn't a sign of weakness — it's a sign of self-awareness.
Overspending
You're spending beyond your set budget, or chasing losses by placing bigger bets to win back what you've lost.
Losing Track of Time
Hours pass while you're gaming, but you don't even notice the time going by.
Neglecting Relationships
Gaming is affecting time with family, friends, or work.
Mood Changes
Feeling restless, irritable, or on edge when you're not gaming.
Increasing Secrecy
Hiding your gaming or lying about it to family or loved ones.
Escapism
Using gaming as an escape from personal problems or emotional distress.
If you recognise even one of these signs in yourself, pause and talk to us. Taking that first step is the hardest part – but also the most important.
4 Check Yourself
Answer the following questions honestly. This is a preliminary self-assessment — it is not a substitute for medical or professional advice.
5 Self-Exclusion process
Self-Exclusion is the strongest protection available. If you feel you need an extended break from gaming, you can activate this option yourself at any time.
- Short-Term Cooling-Off: Take a break anywhere from 24 hours to 6 weeks.
- Medium-Term Self-Exclusion: Account suspended for 1 to 6 months.
- Long-term self-exclusion: Full exclusion from 1 year up to 5 years.
- Permanent Closure: If you want to permanently close your account, that option is available too.
While self-exclusion is active, you won't receive any promotional messages during that period, and if you attempt to open a new account, our system will detect it.
To activate self-exclusion, email our support team or reach out via live chat. We'll process your request — no questions asked.
6 Family Involvement & Support
If a family member has a gaming problem, you can help. KingPalace takes the concerns of family members seriously.
- Third-party request: If a family member is struggling, let us know and we'll take the necessary steps.
- Talk Openly: Approach the conversation with empathy, not anger or blame.
- Don't Pass Judgment: Gaming addiction is a mental health condition — blame doesn't help anyone.
- Seek Professional Support: If needed, please reach out to a professional counselor.
- Set a Limit: Set agreed gaming time and budget limits together as a family.
Remember, being there for someone in need is the greatest support you can offer. KingPalace cares about the well-being of every member of its family.
7 Help & Resources
You're not alone. Beyond KingPalace, there are many other support resources available to you. Asking for help isn't weakness — it takes real courage.
- KingPalace Support: support@kingpalace.biz – Bangla-speaking support available 24/7.
- Live Chat: Click the chat icon at the bottom of the platform for instant support.
- Mental Health Counseling: Kaan Pete Roi Helpline – professional support for mental health concerns.
- Family Support: If your family is concerned, they can contact us directly as well.
Keep in Mind: If something feels wrong, don't wait — get help today. The sooner you act, the easier it is to turn things around.
Quick Tips
10 Simple Habits for Responsible Gaming
Play for fun only – not to make money.
Set a budget before you play and stick to it.
Don't place more bets trying to recover money you've already lost.
Take at least a 10-minute break every hour.
Always put time with family and friends first.
Never play with borrowed money or funds set aside for essential expenses.
Avoid gaming when you're feeling stressed or emotionally low.
Review your gaming history regularly.
Set a time limit for each session and stop when it's up — even if you're winning.
If you're struggling, don't wait — reach out for help right away.
Play Responsibly, Play Happy
Every game at KingPalace should be a pleasure. Register today and enjoy Bangladesh's best gaming experience in a secure environment.
- Safe Environment
- Personal Limit Controls
- 24/7 Bangla support
- Well-being comes first